Help & support
Support for the Bench and the Bench app for Slack.
Contact the team
Sign in to your Bench workspace and open the Support page to start a conversation with the Brownmine team — we reply in the same thread, and your history stays in one place.
Open the Support centerYou'll be asked to sign in first. No Bench account yet? Ask your organization's administrator for an invitation.
Common questions
The bot doesn't answer me in Slack
The Bench bot only responds to people who are members of the connected Bench workspace, matched by the email on your Slack profile. If it declines or stays silent, ask your Bench administrator to add you as a member using the same email address you use in Slack.
How do I install the Slack app?
Follow the steps on the installation page: sign in to your Bench workspace, click Add to Slack, and approve the app on Slack's consent screen. Installing requires a Bench account.
How do I start or continue a conversation?
In Slack, send the bot a direct message, or invite it to a channel and @-mention it. It replies in a thread — keep replying in that thread and the agent keeps the full context of the conversation.
How do I uninstall or disconnect the app?
Either remove the app from Slack (workspace settings → Manage apps) or open the Connectors page on the Bench and disconnect Slack there. Both revoke the bot's access immediately.
How is my data handled?
The short version: the bot only sees messages sent to it, your conversations stay scoped to your workspace, and nothing is sold or used for advertising. The full details are in the privacy policy.